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Return policyWe warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows: Non-defective product Should you change your mind after purchase, please contact our customer service department immediately. We will cancel your order as your request. However, if your order has been shipped out, you will be responsible for all the shipping (including the original shipping, handling and return postage), and 25% restocking fee will be charged. To return the product(s), you can refuse to accept the product or contact our customer service department for a RMA. Defective product All our products have full 1 year warranty. Defective products may be replaced if returned within 1 year from the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return them directly to us without getting a RMA number. It may make us difficult to find your transaction record so as to delay exchange or refund process. Return Merchandise Authorisation (RMA) Procedures Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us in info@laptops-battery-online.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day). |
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